SMA Bina
Central Warehouse
0(216)593 26 00 pbx
Gebze Market
0(262)644 48 93
SATISFACTION SURVEY
Dear Customer,
In this study, we aim to provide a better service. Thank you for your patience in answering our questionnaire and objective approach.
CONTACT INFORMATION
Company Name :
Name / Surname :
Position in Company :
Phone :
E-Mail Adress :
DEGREE OF SATISFACTION
1. Overall satisfaction is our firm :
Very Good
Good
Medium
Weak
I have no idea
2. Ease of communication with our company :
Very Good
Good
Medium
Weak
I have no idea
3. Courtesy of respect for our staff and :
Very Good
Good
Medium
Weak
I have no idea
4. Sales representatives, to inform you of products :
Very Good
Good
Medium
Weak
I have no idea
5. The frequency of visits of sales representatives :
Very Good
Good
Medium
Weak
I have no idea
6. Sales assistants in order to approach you on the phone :
Very Good
Good
Medium
Weak
I have no idea
7. Products to be delivered at the appropriate temperature :
Very Good
Good
Medium
Weak
I have no idea
8. Timely delivery of orders :
Very Good
Good
Medium
Weak
I have no idea
9. Behavior of the delivery staff, cleanliness, and service :
Very Good
Good
Medium
Weak
I have no idea
10. Problems timely, appropriate solutions Submission :
Very Good
Good
Medium
Weak
I have no idea
11. Satisfaction services of the accounting department :
Very Good
Good
Medium
Weak
I have no idea
12. Business is able to provide suitable products to its portfolio :
Very Good
Good
Medium
Weak
I have no idea

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